Statute

The online store nicparts.com is operated by Nic Parts Ltd, with its registered office in 11 Netley close, Maidstone, ME145SA. The business is conducted in Maidstone, 11 Netley close, Maidstone, ME145SA.

These terms and conditions define the rules for using the Online Store and the rules and procedures for concluding Sales Agreements with Customers remotely via the Store.

1. Placing Orders

1. Orders from Customers are accepted via the website, by phone at +44 775 723 9969, or by email at Artur@nicparts.com
2. Placing an order via the website:

a) The order is placed by selecting the Goods using the “Add to Cart” button.
b) In the Order, the User should specify:
– the type and quantity of the Goods ordered;
– the chosen payment method;
– the chosen delivery method;
– the address to which the ordered Goods are to be delivered;
– invoice details (company name, address, Tax Identification Number) if the User wishes to receive an invoice.
3. Orders can be placed 7 days a week, 24 hours a day.
4. Order processing begins immediately upon receipt by the Store. Order processing time depends on the availability of the goods in our warehouse. The goods are shipped the same day if they are in stock and the order is placed by 10:00 a.m. 12:00 noon on business days. If the product is ordered after this time, the order will be shipped the next business day if it is in stock.
5. The customer can purchase goods available on the store’s website. However, if the product is unavailable, the customer will be notified and the order will be canceled.

2. Deposit

1. We add a deposit to every remanufactured injector/pump/unit injector.
2. The deposit is refundable upon return of the old injectors/pump/unit injectors to us within 30 days.
3. The old part returned by the customer must have the same part number as the purchased part.

3. Prices and Delivery

1. All prices for products listed on the store’s website are gross, i.e., including VAT. The price binding on the customer is the price listed for the product at the time of ordering. 2. Delivery of ordered goods is available within Poland and abroad.
3. The shipping costs are borne by the Buyer. The shipping costs are displayed when selecting the delivery option and in the order summary.
4. The goods will be delivered in the manner selected by the Customer and specified in the order.
5. We are not responsible for non-delivery or delays if the address provided in the order is incorrect or inaccurate.

4. Withdrawal from the Sales Agreement

1. Pursuant to Article 27 of the Act of May 30, 2014, on Consumer Rights (Journal of Laws of 2014, item 827), Users who are Consumers have the right to withdraw from a distance Sales Agreement (withdraw from the purchase of the Goods) within 14 (fourteen) days from the date of delivery of the Goods.
2. The returned Goods must be accompanied by a goods return form (withdrawal from the contract) and proof of purchase, i.e., an invoice or receipt.
3. The shipping costs of the returned Product are borne by the Buyer.

5. Warranty

1. We provide a one-year warranty on injectors from the date of invoice issuance. 2. We guarantee the proper operation of the product provided it is used for its intended purpose and in accordance with the installation requirements.
3. The injectors must be installed by a mechanic specialized and qualified in the installation of this type of injectors in machines or vehicles, taking into account the principles arising from the characteristics of the given pump and engine type.
4. The warranty is not valid if:
• The engine to which the injectors are installed is in poor technical condition.
• Mechanical damage to the injector components has occurred.
• Silicone or hoses that are not resistant to diesel fuel are used to seal fuel system components.
• The pump was operated without fuel.
• The injectors were operated contrary to the installation instructions on the back. • The injectors were operated improperly (irregular oil, oil filter, and fuel filter changes, poor oil and fuel quality, dirt or debris in the fuel system, or attempts to repair or adjust the injectors yourself).
• Modifications were made to the vehicle that altered basic operating parameters or the injection system map was changed.
• Self-repair or disassembly was performed.

6. Complaints

1. The Seller is obligated to deliver defect-free goods to the Customer.
2. If the goods purchased from the Seller are defective, the Customer has the right to file a complaint in accordance with the provisions of the Civil Code regarding warranty.
3. Complaints can be submitted electronically to the following address: Artur@nicparts.com or by post to: Nic Parts Ltd, 11 Netley close, Maidstone, ME145SA
4. Complaints are considered based on confirmation of purchase from the online store nicparts.com. Proof of purchase, such as an invoice or receipt, must be presented.
5. The customer must deliver the product under complaint to the place of purchase/service at their own expense.

The product under complaint should be sent to the following address:
Nic Parts Ltd, 11 Netley close, Maidstone, ME145SA

6. The warranty processing time is a maximum of 14 business days from the date the injectors are delivered to the company’s headquarters in Maidstone.